Exchange Policy

Exchange Policy

At Tiny Dost, every item is carefully checked before dispatch — your trust means everything to us. However, as a small and growing brand, we currently offer exchanges only (no returns or refunds).

To be eligible for an exchange:

You must record a complete unboxing video at the time of opening your package.

The video should clearly show the parcel from all sides before opening, and the item being taken out.

This helps us verify any issue and ensures fairness for both sides.

Exchanges are only accepted for:

Wrong size or wrong item sent

Manufacturing defects (verified through the unboxing video)

The item must be unused, unwashed, and in its original packaging.

Exchange requests must be made within 48 hours of delivery via WhatsApp or email.

Without an unboxing video, we won’t be able to process an exchange claim — this policy helps protect Tiny Dost from losses caused by accidental or intentional product damage after delivery.

We appreciate your understanding and support as we grow! 💛

FAQs

1. What products does Tiny Dost offer?
We currently create comfy, high-quality clothing for children up to 2 years old. Our collection includes pajama sets, hoodies, and dresses, all designed with care, softness, and practicality in mind.

2. Do you plan to launch more products?
Yes! Tiny Dost is growing fast — we’ll soon be expanding into more baby essentials and accessories. Follow us on social media to stay updated on new launches.

3. How can I place an order?
You can easily shop through our website or reach out via our Instagram or WhatsApp for assistance.

4. What sizes do you offer?
Our current range covers newborns to 2 years old. Each product page includes a size guide to help you pick the perfect fit.

5. How long will delivery take?
Orders are usually delivered within 3–7 working days, depending on your location.

6. Do you accept returns or exchanges?
We only offer exchanges under specific conditions. Please read our Exchange Policy below for full details.